The Dispatch

What Happens If Your Phone Dies at an Event

Digital tickets live on your phone. So what happens if the battery dies before or during an event?

How to Organise Multiple Digital Tickets

If you attend events regularly, keeping track of multiple digital tickets across different platforms can get chaotic. Here is how to stay organised.

Guide to Print-at-Home Tickets and When to Use Them

Print-at-home tickets still have a place in the digital age. Here is when they are useful, how to print them properly…

How Ticket Transfers Work on Ticketing Platforms

Transferring a ticket to someone else should be straightforward, but every platform handles it differently. Here is how the process typically works.

Guide to Will-Call and Collection Tickets

Will-call and box office collection remain common for certain events. Here is how ticket collection works, what to bring, and how to avoid delays.

How to Check If Your Digital Ticket Is Valid

Worried your digital ticket might not work? Here is how to verify your ticket is valid before you arrive at the venue…

Guide to Accessible Digital Ticketing Options

Digital ticketing should work for everyone. Here is what accessible ticketing looks like, what options are available…

What to Do If You Receive a Duplicate Ticket

Receiving the same ticket twice can be confusing. Here is why it happens, what to do about it…

How NFC Tickets and Wristbands Work at Festivals

NFC wristbands have become standard at major festivals. Here is the technology behind them, how to set yours up…

Guide to Family Ticket Management on Mobile Devices

Managing digital tickets for a family trip to an event takes some planning. Here is how to keep everyone's tickets organised and accessible.

How to Back Up Your Digital Tickets Safely

A lost or broken phone should not mean a lost ticket. Here is how to back up your digital tickets so you always have…

Guide to Ticket Screenshots and What Venues Accept

Can you use a screenshot of your ticket to get into an event?