Cookie Policy
Last updated: 8 July 2026
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies allow a website to recognise your device and remember certain information about your visit, such as your preferences and settings.
2. Essential Cookies
These cookies are strictly necessary for the operation of our platform. They enable core functionality such as security, session management, and accessibility. You cannot opt out of these cookies as the platform cannot function properly without them.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
tickts-session |
Maintains your session while you browse the platform. Required for login, checkout, and all authenticated features. | 2 hours (refreshed on activity) | Essential |
XSRF-TOKEN |
Security token to prevent cross-site request forgery attacks. | 2 hours | Essential |
cookie_consent |
Stores your cookie consent preference so we don’t ask you again. | 1 year | Essential |
consent_id |
Unique identifier for your consent record, used for compliance audit purposes. | 1 year | Essential |
remember_web_* |
Keeps you logged in if you select “Remember Me” during login. | 30 days | Essential |
tk_coming_soon_auth |
Authenticates access during pre-launch / coming soon mode. | 24 hours | Essential |
tk_scanner_token |
Authenticates the QR code scanner app for door staff ticket scanning. Renewed automatically on each valid scan. | 1 year (renewed on activity) | Essential |
tk_native_app |
Indicates the request originates from the Tickts native mobile app wrapper, so the Platform can adjust security headers appropriately. | 1 year | Essential |
3. Functional Cookies
These cookies enable additional functionality such as affiliate tracking. They are set based on actions you take (e.g., arriving via an affiliate link) and do not track you across other websites.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
tk_ref |
Stores the affiliate referral code when you arrive via an affiliate link. Used to attribute ticket sales to the referring affiliate. | 30 days | Functional |
4. Analytics Cookies
These cookies help us understand how visitors interact with our platform by collecting and reporting information. They allow us to measure and improve the performance of our site. These cookies are only set with your consent.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
_ga |
Google Analytics 4: Distinguishes unique users by assigning a randomly generated number. | 2 years | Analytics |
_ga_M7ZX1M65WZ |
Google Analytics 4: Used to persist session state for our specific GA4 property. | 2 years | Analytics |
_gid |
Google Analytics 4: Distinguishes unique users for 24-hour reporting windows. | 24 hours | Analytics |
5. Advertising Cookies
These cookies are used for conversion tracking and advertising attribution. They are only set with your consent when you accept analytics cookies.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
_fbp |
Meta (Facebook) Pixel: Identifies browsers for advertising attribution and conversion tracking. | 90 days | Advertising |
_fbc |
Meta (Facebook) Pixel: Stores click identifiers when a user arrives from a Facebook ad. | 90 days | Advertising |
6. Third-Party Cookies
In addition to the cookies we set, third-party services used on our platform may set their own cookies:
- Stripe: May set cookies when processing payments to prevent fraud and maintain security. See Stripe’s Cookie Policy.
- Cloudflare: May set performance and security cookies (e.g.,
__cf_bm) as part of DDoS protection. See Cloudflare’s Cookie Policy. - Google reCAPTCHA: May set cookies during registration to distinguish human users from bots. See Google’s Privacy Policy.
- Stay22: Where an event page includes the Stay22 accommodation map and you interact with it, Stay22 may set its own cookies. See Stay22’s Privacy Policy.
7. Local Storage & Session Storage
Our scanner app uses browser local storage and session storage to enable offline ticket scanning. This data remains on your device and is not transmitted to our servers except during sync operations. Stored data includes cached ticket data for offline validation and scan queue entries.
8. How to Manage Cookies
Our Cookie Banner
When you first visit our platform, you will see a cookie banner asking for your consent to set
non-essential cookies. Accepting enables the analytics and advertising cookies described above;
declining means neither is set (and any previously set are removed). Essential cookies are always
set as they are necessary for the platform to function. You can change your choice at any time by
clearing the cookie_consent cookie in your browser, which brings the banner back.
Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the “Options” or “Preferences” menu of your browser:
Opt-Out Links
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
If you have any questions about our use of cookies, please contact us at [email protected].
