Fan Guides
Field notes and practical guides from the tickts desk, filed under fan guides.
Fan Guides
222 guidesHow to Request Reasonable Adjustments at Events
A practical guide to requesting reasonable adjustments at events under the Equality Act 2010, covering what the law requires, how to make requests…
Guide to Changing Places Toilets at Event Venues
What Changing Places toilets are, why they matter, where to find them at event venues, and what to do if one is not available.
How to Buy Tickets Online Safely: A Complete Guide
A step-by-step guide to buying event tickets online safely, covering how to spot legitimate sellers, protect your payment details, and know your consumer rights.
How to Get a Refund When an Event Is Cancelled
A step-by-step guide to getting your money back when a UK event is cancelled, covering your legal rights, timeframes…
How to Claim on Event Ticket Insurance
A practical walkthrough of the event ticket insurance claims process, covering what is typically covered, how to file a claim…
Guide to Chargebacks for Event Tickets
How to use the chargeback process to recover money spent on event tickets when the organiser will not give a refund.
How to Complain About a Bad Event Experience
A practical guide to complaining effectively when an event does not meet expectations.
Guide to Getting Compensation for Event Problems
When things go wrong at an event, you may be entitled to more than just a refund.
How to Report a Ticket Scam to Action Fraud
If you have been scammed buying event tickets, here is how to report it to Action Fraud and what to do next to protect…
Your Rights When a Headliner Drops Out of an Event
What happens when the main act pulls out? This guide explains your consumer rights when a headliner cancels…
How to Recover Lost Property from Event Venues
Left something behind at a gig, festival, or event? Here is a practical guide to recovering lost property from UK event venues…
Guide to Leaving Event Reviews and Feedback
How to write useful, honest event reviews that help other fans and hold organisers to account.
