Definition
Stripe Connect is a payment infrastructure that lets platforms like Tickts process payments on behalf of third parties (organisers). Instead of Tickts collecting money and paying it out later, payments go directly to the organiser Stripe account.
Why It Matters
- Direct payouts — your money goes to your bank, not through Tickts
- Faster access — typical payout in 2-7 business days
- Transparency — see all transactions in your own Stripe dashboard
- Security — Stripe handles PCI compliance and fraud detection
- Your account — you own your Stripe account, it is not tied to Tickts
Setup
When you create an organiser account on Tickts, you connect your Stripe account through a secure OAuth flow. If you do not already have a Stripe account, you can create one during the process.
Stripe Connect for Beginners
If you have never used Stripe before, here is a simple explanation: Stripe is a payment company that lets businesses accept card payments online. Stripe Connect extends this so that platforms (like Tickts) can process payments that go to someone else (like you, the event organiser).
Think of it like a digital version of a payment terminal that the ticketing platform operates, but where the money goes straight to your bank account instead of theirs.
Key Terms
- Connected account: Your Stripe account, linked to Tickts. This is where your ticket revenue lands.
- Direct charge: The payment model Tickts uses. Money goes directly from the fan to your connected Stripe account.
- Processing fee: What Stripe charges for handling the card transaction — 1.5% + 20p per UK card payment.
- Payout: When Stripe transfers money from your Stripe account to your bank account. Standard payouts take 2 business days.
- Dashboard: The Stripe website where you can see all your transactions, payouts, and financial reports.
Getting Started
Setting up Stripe Connect through Tickts requires:
- A valid email address
- Your personal or business details for identity verification
- A UK bank account for receiving payouts
- A description of your business or organisation
The entire process takes about 5 minutes. Stripe verification is usually instant for individuals, though businesses may take up to 48 hours for verification.
Frequently Asked Questions
Is Stripe free to set up?
Yes. Creating a Stripe account costs nothing. You only pay the processing fee (1.5% + 20p) when a transaction is processed.
Can I use Stripe for other things besides Tickts?
Yes. Your Stripe account is yours. You can use it for any business payments, invoicing, or online sales. Tickts revenue simply appears alongside your other Stripe transactions.
What countries does Stripe support?
Stripe operates in over 40 countries. For Tickts, you need a UK Stripe account with a UK bank account for GBP payouts.
Setting Up Stripe Connect Step by Step
The Stripe Connect setup process through Tickts is straightforward:
- Click "Connect Stripe" in your organiser settings on Tickts
- Sign in or create a Stripe account — if you have an existing Stripe account, sign in with those credentials. If not, Stripe guides you through creating one.
- Provide your details — business name (or your name for individuals), address, date of birth for identity verification, and bank account details for payouts.
- Verify your identity — Stripe may ask for a photo of your ID (passport or driving licence) for anti-money-laundering compliance. This is a one-time check.
- Confirmation — once verified, you are redirected back to Tickts with your Stripe account connected. You can start receiving payments immediately.
The entire process takes 5-10 minutes. Verification is usually instant for individuals, though business accounts may take up to 48 hours for additional checks.
Once connected, your Stripe dashboard becomes your financial command centre for ticket revenue. You can view individual transactions, track payouts to your bank, manage refunds, and export financial reports — all from the Stripe website or app.
