How Payment Plans Work
Payment plans let fans pay for tickets in monthly instalments rather than one lump sum. The fan pays a deposit at checkout, then automatic monthly payments are collected via Stripe until the full amount is paid.
For Organisers
- Set the number of instalments and deposit amount
- Automatic collection — no chasing payments
- Failed payment handling with retries and reminders
- Dashboard shows payment plan status for every order
- Plans that fail after 3 attempts are automatically cancelled
For Fans
Payment plans make higher-priced tickets and season passes accessible. Instead of paying £120 upfront for a season pass, a fan might pay £30 deposit plus 3 monthly payments of £30.
Fans receive their tickets immediately after the deposit — they do not have to wait for the plan to complete.
When to Offer Payment Plans
Payment plans work best for tickets over £30 — particularly season passes. For lower-priced individual match tickets, the complexity is usually not worth it.
How Payment Plans Work
Tickts payment plans let fans spread the cost of tickets across multiple monthly payments. This is particularly valuable for higher-priced tickets like season passes, VIP packages, and festival passes where the upfront cost might be a barrier.
The process works like this:
- The organiser enables payment plans on a ticket type and sets the deposit amount and number of instalments
- At checkout, the fan chooses between full payment and the payment plan option
- The fan pays the deposit immediately via Stripe
- Subsequent monthly payments are automatically charged to the same card via Stripe
- The fan receives their ticket immediately after the first payment
Benefits for Fans
- Affordability: A £120 season pass becomes three manageable payments of £40 instead of one large upfront cost.
- No interest: Payment plans on Tickts are interest-free. The total amount paid is the same as the ticket price — no additional charges for spreading payments.
- Immediate access: You get your ticket straight away, not when the final payment clears. This means you can attend events from day one.
- Automatic payments: No need to remember to make payments. Stripe charges your card automatically on the scheduled dates.
Benefits for Organisers
- Higher conversion: Reducing the upfront cost removes a significant barrier for fans considering premium tickets. Organisers typically see 15% to 25% more season pass sales when payment plans are offered.
- Larger order values: Fans who might have bought a single match ticket may upgrade to a season pass when the cost is spread over months.
- Steady revenue: Monthly instalment collections provide a steady income stream rather than a single spike of season pass sales.
What Happens If a Payment Fails?
If a scheduled payment fails (insufficient funds, expired card, etc.), the system retries automatically. After three consecutive failed attempts, the payment plan is cancelled and the organiser is notified. Organisers can then decide whether to offer alternative arrangements or revoke the ticket.
Frequently Asked Questions
Can I pay off my plan early?
Payment plans are charged automatically on the scheduled dates. Contact the organiser if you wish to discuss early settlement.
What happens to my ticket if I miss a payment?
The system retries failed payments automatically. After three consecutive failures, the plan is cancelled. The organiser decides whether to revoke the ticket — most will reach out to discuss alternative arrangements before taking action.
Are payment plans available for all events?
Payment plans are enabled per ticket type by the organiser. They are most commonly offered for season passes and premium tickets. Check the event page to see if a payment plan option is available at checkout.
