Attending a live event at an arena should be possible for everyone, regardless of disability or access needs. UK arenas have made significant improvements in accessibility over the past decade, but the experience still varies between venues, and knowing what to expect and how to prepare can make a real difference. This guide covers the main accessibility features available at UK arenas and how to make the most of them.
Booking accessible tickets
Most UK arenas have a dedicated accessibility or access team that handles ticket bookings for disabled customers. This is separate from the general ticket sales process, and it is almost always better to book through this dedicated route rather than through general sale.
How to book
Typically, you need to contact the venue's access team directly, either by phone or email. Many venues also have an online form. You will usually need to provide proof of eligibility, such as a personal independence payment (PIP) letter, Access Card, or equivalent documentation. Some venues accept registration in advance so that you can then book online for future events without needing to call each time.
Companion tickets
Most UK arenas offer free or discounted companion tickets alongside accessible tickets. This means that a personal assistant, carer, or companion can attend with you at no additional cost. The companion ticket is usually for the seat directly next to the accessible position. Each venue has its own policy on who qualifies for a companion ticket, so check with the venue's access team.
Wheelchair accessibility
Wheelchair positions
All major UK arenas have designated wheelchair-accessible seating positions. These are typically on raised platforms at the end of seated rows, providing an unobstructed view at an appropriate height. The number and location of wheelchair positions varies by venue. Most arenas offer accessible positions in both lower and upper tiers, though lower tier positions are more common.
Getting around the venue
Modern arenas are designed with step-free access throughout. Lifts connect the different levels, and the concourse areas are wide enough for wheelchair users to move freely. Older venues may have narrower corridors or longer routes between the entrance and certain seating areas, so it is worth asking the access team about the specific route to your seats when booking.
Parking
Most arenas offer accessible parking spaces, often closer to the entrance than the general parking. These are usually limited in number and should be pre-booked. Blue Badge holders can use these spaces. Some arenas provide accessible drop-off points for those arriving by taxi or being dropped off.
Hearing impairment support
Hearing loops
Many UK arenas have induction hearing loops installed in certain areas, typically at information desks, box offices, and some seating sections. The coverage varies by venue. If you rely on a hearing loop, contact the access team in advance to ask where the loop coverage is and whether your seats fall within it.
BSL interpretation
Some events offer British Sign Language (BSL) interpretation, particularly for spoken-word events and some concerts. This is not standard at every event, so if BSL interpretation is important, check with the venue or the event organiser before booking. When BSL is available, there are usually designated seating positions with a clear view of the interpreter.
Captioning
Captioning is less common at arena events than at theatre performances, but some spoken-word events and comedy shows do offer it. Again, check in advance.
Visual impairment support
Audio description
Audio description at arena events is still relatively uncommon, though some larger productions and family shows offer it. Contact the access team to ask about provision for specific events.
Guide dogs
Guide dogs and assistance dogs are welcome at all UK arenas. Let the access team know when booking so they can arrange appropriate seating and a water bowl. Be aware that arena events can be very loud, which may affect some dogs. The access team can advise on the likely noise levels for your specific event.
Sensory needs
Some arenas are beginning to offer sensory-adjusted performances or quiet rooms for people with autism or sensory processing needs. These are more common for family shows and specific events than for general concerts. Provisions might include reduced volume, dimmed strobe lighting, and a designated quiet space to retreat to. This is an area where provision is improving but is not yet universal.
Access at specific venues
Every arena handles accessibility slightly differently. Here is a summary of what to expect at some of the largest UK venues.
- The O2 Arena, London -- Extensive accessible seating across multiple levels. Dedicated accessible entrance. Accessible parking in the on-site car park. Contact the access team via the venue website.
- AO Arena, Manchester -- Accessible seating in lower and upper tiers. Step-free access from Victoria station. Accessible toilets on every level. Pre-register for accessibility to streamline future bookings.
- OVO Hydro, Glasgow -- Wheelchair positions on multiple levels. Accessible parking on the SEC campus. Exhibition Centre station is step-free. Hearing loop at information points.
- First Direct Arena, Leeds -- Modern venue with good accessibility throughout. Wheelchair positions on all levels. Step-free access from street level. Hearing loops at customer service points.
- Utilita Arena, Birmingham (Resorts World Arena) -- Accessible parking on the NEC campus. Birmingham International station has step-free access. Wheelchair positions in multiple blocks.
Tips for a smooth experience
- Book early -- Accessible seats are limited in number and sell out. Book as soon as tickets go on sale.
- Contact the access team directly -- Do not rely on the general booking website for accessible tickets. The access team can answer specific questions and ensure you get the right seats.
- Register in advance -- If the venue offers pre-registration for disabled customers, do it. It makes future bookings faster and easier.
- Arrive with time to spare -- Accessible routes into the venue can be longer. Allow extra time to get from the car park or station to your seat.
- Tell them what you need -- Access teams are there to help, but they need to know your requirements. Do not assume that booking an accessible ticket automatically arranges everything. Be specific about what you need.
For more on choosing the right seats at arenas, see our guide to getting the best seats at arena shows. For venue-specific details, read our guides to the O2 Arena London, Manchester AO Arena, and Glasgow OVO Hydro. Visit Tickts for more event guides.
